Here are some of our most frequently asked Member Support questions:
No, so sorry! Paypal’s integration into MemberPress (our membership site platform) is not as good as Stripe, and doesn’t allow members control over their own subscriptions in the same way, which is why we use Stripe instead.
If the Introverted Moms community isn’t the right fit for you, simply email within 14 days of the start of your membership to request a refund! Email: support@infusedcomms.com
All content is digital, delivered through our private membership site. When you log in, you’ll be able to download and print PDFs, participate in the forums, and stream audio or video files.
Nothing will be mailed to you, which means you get instant access to everything! You’ll find everything you need on your Membership Dashboard.
Yes you can, but for annual membership only.
To gift an annual membership:
– Email support@infusedcomms.com with the recipient’s name and email address. We’ll send you an invoice to pay via PayPal.
– Upon payment we’ll email you a unique gift code that you can send to your gift recipient for them to sign up at their leisure.
If your gift recipient wants to continue with membership after their gifted year, they can simply update their account with their own payment info.
After purchasing, you’ll be logged into the site.
You’ll have access to everything right away! As new content is added, we’ll let you know about it on your Membership Dashboard so that you don’t miss a thing!
The calendar automatically adjusts to the time zone on your computer or device!
To help us efficiently solve any support issues that arise for community members we use a ticket system (it helps keep all the support requests within the platform rather than in email inboxes).
Tickets can be submitted in the forum section of the site here: https://community.introvertedmoms.com/support/
Simply give your request a title and fill out the issue/concern/support need in the box.
While don’t have a 24/7 support team like Facebook, we promise to review every request and personally respond as soon as we can!
Follow these steps to update your credit card:
• Log in to your account
• On Your Dashboard page click the “My Account” button
• Click Subscriptions
• Click Update
• Update your credit card information and hit submit
When you upgrade to quarterly payments, you are charged every 3 months, and you get 1 month free.
When you upgrade to yearly payments, you are charged every 12 months, and you get 2 months free.
Follow these steps to upgrade your account:
• Log in to your account
• On Your Dashboard page click the “My Account” button
• Click Subscriptions
• Click Change Plan
• Choose the new plan you want and hit “Select Plan”
You’ll see a pro-rated amount for the amount you’ve paid on your current plan plus the new term and then the amount for each billing period thereafter.
Follow these steps to cancel your membership:
• Log in to your account
• On Your Dashboard page click the “My Account” button
• Click Subscriptions
• Click Cancel
Please know we’d love to have you back anytime!
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